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Donald A. Norman, The Design of Everyday Things

Publisher: Basic Books | ISBN: 0465067107 | 2002 | PDF | 272 pages | 22.4 MB

First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on howand whysome products satisfy customers while others only frustrate them.

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